Cancellation Policy

What is the Cancellation, Return, & Refund Policy?

  • If you are not satisfied with your purchase, please let us know! Our policy may include a refund – but some restrictions apply, so please review the terms below. Our policy is independent of any statutory rights that you may have under the law.

  • If you cancel your offering and/or receive a refund, your account will be closed when the paid membership period ends.

  • Please note that your cancellation and refund eligibility may differ when purchased from or billed through a third party (e.g. service provider, reseller, retailer, vendor, etc.).

  • Don’t hesitate to contact Customer Support for assistance, it is the fastest way to request cancellation and refund.

Cancelling Your Membership

  • You may cancel your membership or automatic renewal by logging into your account, selecting My Settings then Cancel My Enrollment . 

  • If you cancel your membership, it will not automatically renew and you may be eligible for a refund in accordance with the applicable section(s) below.

Membership Packages

  • If you purchased a package, you may cancel one or the entire package at any time. Please email us at

  • You may also be eligible for a refund in accordance with the applicable section(s) below.

  • Please note that your return and refund eligibility may be different when purchased from or billed through a third party (e.g. service, reseller, retailer, vendor, etc.)

Refunds: Monthly Memberships

  • The purchase of a monthly membership is NOT eligible for a refund. If you cancel, the membership will not automatically renew next month but your protection will continue for the remaining days in your existing (already paid for) term.

Exceptions to the Cancellation & Return Policy

The following purchases may not be eligible under the Cancellation & Return Policy:

  • Certain purchases completed by a third party (e.g., service provider, reseller, retailer, vendor, etc.)

  • Repeat purchases of the same offering that was previously refunded.

Subscription information



  • Monthly subscription starts when you complete your purchase and renews automatically reoccurring each month.

  • All pricing is quoted on a plan is offered at time of purchase and is subject to change. The new pricing will be charged on the next billing cycle and notice will be given at least 10 days prior.

  • You can cancel your subscription here or by contacting customer service at 844-364-3383.

  • As a subscriber on a monthly basis, you can cancel at any time and you will not be billed for the next month automatically. Your subscription will be active for the reaming period of time.

  • IdentityHero is an independent identity monitoring service and is not affiliated with any financial institution or credit bureau or FICA scoring service.

  • IdentityHero is a service/product name for services provided by third party information.

  • This service/product does not improve or guarantee any FICA score gains or credit improvement.

  • The value of an individual’s private data continues to grow as criminals become more efficient in harvesting and using personally identifiable information.

  • IdentityHero is a brand of Pinpoint Insurance Services, Inc. dba QuoteHero.

  • QuoteHero
  • MyQuoteHero
  • quoteheroofficial
  • QuoteHero

© 2020 by IdentityHero. Proudly created by Digital Shaping